Q: HOW DOES CUSTOM SIZING WORK?
A: Needed measurements will be requested in the garment description. Please add requested measurements (in cm) in purchase notes. Kindly note that custom garments will require an additional week of production time to allow for perfect fit.
Q: WHAT PAYMENT METHODS ARE ACCEPTED?
A: We offer various online payment methods including Visa, Mastercard, and ApplePay. Payments are secured and processed through Stripe, Inc.
Q: WILL YOU BE GETTING MORE IN STOCK?
A: At current, collections are not released on a scheduled basis and will be restocked to account for demand. All Ready To Wear garments are made in house in limited stock to avoid overproduction, meaning each piece is one of a kind. If you have any questions regarding stock, please email danielboscodesign@gmail.com for more information.
Q:WHAT ARE THE CARE INSTRUCTIONS FOR MY GARMENT?
A: Each piece will arrive with full material lists and care instructions. Please follow these care instructions carefully when washing your pieces.
Q: CAN I CHANGE MY ORDER AFTER IT'S BEEN PLACED?
A: There may be a possibility to change or cancel your order if it has not yet been dispatched. Please email danielboscodesign@gmail.com as soon as possible with your order number and details of any change requested.
Q: WHAT ARE THESE ADDITIONAL COSTS ON MY ORDER?
A: Taxes and import duties may be charged when the shipment reaches the country of destination. Customers are liable to pay these. Failure to do so will result in the item being returned and the taxes and return costs deducted from your refund amount.
Q: CAN I RETURN MY GARMENT?
A: Items marked FINAL SALE are not eligible for a refund. Made-to-order, pre-order, condoms, and pillows are exempt from our returns and refunds. Please clearly read the refund policy, or email danielboscodesign@gmail.com in case of confusion.
ORDER CONFIRMATION
Once an order is placed, you will receive an order confirmation via email, and your item/s will be shipped within 5 business days fro Paris, France. Please add one week production time for custom sized orders. Once your order has been shipped, you will receive a notice of confirmation with tracking info via email.
Please note that once delivered to the specified delivery address, you will become the owner of the goods that you have ordered. At this point, I <3 Shopping | Daniel Bosco retains no responsibility for the goods. If there is a problem with your order, please email danielboscodesign@gmail.com as soon as possible, and a member of our team will try their best to resolve your issue.
SHIPPING AND TRACKING
Shipping rates are carefully structured to encompass the majority of shipments. For any questions regarding shipping times and costs, please email: danielboscodesign@gmail.com
Once an item is shipped out, you will receive an automated email with tracking information. Please check the status of your parcel as there may be additional customs and taxes to be paid in order to receive your order. Failure to pay these charges on time may result in the return of your parcel, as well as you being liable to pay the taxes as these will have been charged to the designer.
TAXES AND DUTIES
Please note that the product price and shipping costs do not include taxes and import duties.
RETURNS
For items that are eligible for returns, you are entitled to return your order for any reason within 14 days of receiving the order. If you wish to make a return, please email danielboscodesign.com with "Return - your order number" in the subject line and the reason for return. Then, we will provide you with instructions and the return address.
You have the right to open the package and check the contents, but the product must return unused. All original packaging and price labels must be returned with the product without having been altered.
The refund will be processed within 2 working days of receiving the item. Please, note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods.
Please note that items categorized as made-to-order, pre-order, condoms, and pillows are exempt from our returns and refunds policy.
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